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FAQs

  • I excercise regularly in the gym and run on the weekends. Which system is the most breathable and suitable for a physically active lifestyle?

    The lace systems are the most ventilated bases available. Our range of lace systems are constructed using featherweight breathable materials, which are comfortable to wear and perfectly suited to an active lifestyle.

  • Do you have a list of trained hair replacement stylists' across the UK that can fit and cut my hair system?

    We do have stylist contacts in several locations across the UK. Please view the salon section in our website menu. If we don't have a stylist in your area, please get in touch and we'll find one for you.

  • Can you specify different hair densities in different areas on the base?

    Yes, that is absolutely no problem at all. Many clients order a slightly lighter density at the front hairline to achieve a softer and more natural graduated appearance. Also, other clients may order a lighter density around the perimeter if their own hair is quite a thin, in order to achieve a natural blend.

  • I enjoy swimming and would like to know which method of bonding would be the most secure?

    If applied correctly, you can be confident that adhesives and tape will both provide a extremely secure bond whilst swimming, or engaging in any other sporting activity. However, if your hair is exposed to water frequently, avoid using water-based adhesives. We recommend that you use an acrylic adhesive (Ultra Hold) or if you use tape, choose Blue Liner Lace, both of which have proven to have excellent waterproofing properties and thus will be ideal for all water sport activities.

  • What is the best hair system for the most secure attachment, as I regularly participate in adventure sports?

    If fitted correctly using a liquid adhesive or extended wear tape, all of our hair systems can be bonded securely and will not come loose, providing you adhere to a proper maintenance schedule, i.e. remove, clean and refit the system every 1-4 weeks. That said, if you would like to achieve the strongest bond, many of our clients have experienced fantastic results with the skin base and a full head liquid adhesive bond (adhesive applied over the entire scalp and underside of the base). This is the most secure method to fit a hair system. However, this method is not appropriate for lace systems, as you should not apply adhesive directly to the lace, which is why we recommend the skin base for this type of bonding application.

  • When I am sat at my desk at work, many of my colleagues often stand above me. Which hair system would achieve the most natural scalp appearance?

    The thin skin base with injected hairs renders the most natural scalp appearance, or the injected lace (i-Lace). Under close inspection from the top, the appearance is completely flawless and the hair appears to grow directly from the scalp.

  • How long should I leave my lace front bonded?

    The length of time will depend upon the a number of factors, i.e. the adhesive or tape used, the scalp type (dry or oily), level of physical activity, climate, etc. If you're not very physically active and you have a dry scalp, you may find you can bond the lace for long periods (over a week) without experiencing much residue breakdown of the adhesive. Conversely, if you are very physically active with oily skin, you may only be able to bond the lace for a few days before the edge starts to lift. However, it is important to remember to release the lace before any residue breakdown, as this will be much easier to clean and extend the longevity and natural appearance of the lace. If you leave the lace bonded for too long, the adhesive residue will penetrate the lace and this can be very difficult to clean effectively.

  • I currently use tape to bond my system and I find it difficult to remove the tape from the base of my system. Do you have any tips to make this easier?

    If you experience problems removing the tape, use an eyebrow tweezer to lift a corner of the tape (be careful not to damage the system when you slide the tweezers underneath). After you have lifted a corner, use a piece of kitchen roll or toilet paper to grip the lifted part of the tape and then gently remove the tape.

  • Can I go swimming using a hair system or will this damage the hair?

    Yes, it is perfectly fine to go swimming wearing a hair system, providing you select an appropriate waterproof adhesive or tape. However, the chlorine can be very damaging to the hair and will cause dryness. Therefore, we would recommend using a deep conditioning treatment after swimming and leave this on for 10 minutes to infuse moisture.

  • When I wake in the morning I noticed that my hair is very messy and disheveled. Do you have any tips to minimise friction during my sleep?

    A silk or satin pillow case works wonders! It is smoother than standard cotton pillow cases, thus creates less friction when you turn on the pillow during the night. You should notice a big difference and your hair won't require too much styling in the morning. Also, brush your hair before bed and perhaps use a conditioning oil, such as Argan, to keep your hair soft.

  • Which is the most popular design?

    The 'all lace', 'all skin' and lace with skin perimeter are the best-selling designs.

  • Are there any other costs involved when purchasing a hair system?

    The prices quoted on our website are for the hair system cost only. The initial fitting fees are payable directly to your stylist and these fees can vary depending upon your location and the stylist you use. Typically, these prices range from (£65-£85). If you do not have a stylist, please get in touch as we may be able to recommend one in your area. In terms of on-going costs, if you remove and re-fit the system yourself (over 90% of our clients do this), the monthly cost for tape and/or adhesive will be nominal, i.e. only a few pounds p/m. Other than this, we'd recommend a good shampoo, conditioner and leave-in conditioner (or moisturising hair oil). This should keep your hair system looking tip-top!

  • How will my order be shipped? Is it discreet?

    Absolutely! We understand privacy is important, so all orders are shipped discreetly and there will be nothing marked on the package that will indicate the contents inside. Our discreet packaging guarantees that you are the only one getting excited by the parcel - to others it will look plain boring!

  • Can your stock systems be resized?

    Yes, absolutely. If would like to remove a couple of inches from the length or width, this can easily be done with sharp scissors. At the HH office, we typically use small nail scissors, as we find these work best. Simply mark the outline of the size/shape required on underside of the base, using a makeup pencil (as this can easily be removed, if required) and cut to size. As you insert the scissors through the base, just be careful not to cut the hair on the other side. To achieve this, we carefully insert the tip of the scissors through the base and angle/turn the scissors back up toward the base, so only the small tip of the scissors is inserted through the base, which now points back up towards the base as you cut around your outline. Please note that if you're reducing the length of the hair system base, reduce the size from the back, as the front has been designed with a natural hairline. If you unsure how to resize your base, for a nominal fee, we can offer a resizing service. Please get in touch via the contact page with your requirements and we will provide a quote.

  • How long will a hair system last?

    This would depend upon two main factors; design and lifestyle. Firstly, in terms of hair system design, some designs are more durable than others. For example, our most popular designs (lace and skin bases) will typically last 3-4 months. Whereas, our more durable designs (monofilament or thick skin bases) can last 6-12 months. Secondly, lifestyle can play a factor, i.e. how you look after it. Our hair systems are not designed to be looked after with 'kid gloves'. They're designed to be used, worn and enjoyed. However, if you do not follow a prudent care routine, i.e. regularly wash and condition the hair, this may shorten the lifespan.

  • Can I remove and fit the hair system mysefl?

    Yes, absolutely. It would be a good idea to get it professionally fitted and styled initially and from there, you can certainly do it yourself. Have a look in our 'Knowledge' section for fitting/removal/cleaning tips. You may only need a stylist for the initial cut-in and on-going trims, to maintain the blend with your own growing hair.

  • Do you offer refunds or exchanges?

    Yes. Providing the order is returned in it's original condition, i.e. it hasn't been styled or worn, we can offer a full refund or exchange.