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We make ordering hair replacement systems simple.


If you already know a thing or two about hair systems, simply choose your design, configure your spec and hey presto!


Prefer to do it in person? We have salons nationwide, so you’re welcome to visit us for a consultation or fitting.

By phone

Call one of our friendly staff, who will guide you step-by-step through the process and answer any questions you may have.

By post

Simply pop your template (or old hair system) in the post, together with a cover note with your contact details and we’ll do the rest!

How to customise your order

If you would like to process your order remotely, i.e. without visiting one of our stylists, here is an overview on how to order.

Making a template

Supplying a template/mould of your hair loss area is the first step in ordering a bespoke hair replacement system. The template will be used as a mould from which we will derive the correct size and shape of your hair loss area. This will ensure we make a system that is a perfect fit for you.

There are two options for supplying a template:

Option 1: Send us an old or spare hair system

If you currently use a hair system, please feel free to send us an old or spare unit, providing it still fits perfectly. Using your existing system as a guide, we can not only the measure the size, but also ascertain other custom specifications such as; hair density, hair direction, curl & wave, colour, etc.

We can replicate these details precisely and apply them to your chosen Hair Hub hair system. Alternatively, if you prefer, we can use your old system as a template for size only and you can provide new custom specs, as required.

Option 2: Making a new template

If you are new to hair replacement or you do not have a old/spare system, you can easily make your own template using our simple instructions

Making a head mould using sellotape and cling film

This type of template is a standard procedure within the hair replacement industry to measure the size of the hair loss area. Although this process may appear basic, it is a standard within the professional industry and has been used for many years to accurately measure to the size of the hair loss area, curvature of the scalp and the recession (shape of the front hairline) – but best of all, it’s really simple to do!

Items Required:

- Cling film (saran wrap)
- Sellotape
- Make-up pencil
- Permanent marker pen
- Scissors
- Hand mirror


Step 1:

Draw your hairline with a make up pencil on your skin from temple to temple. If you will be using tape at the front of your new system, use the same shape tape as a stencil for this line. The placement of the hairline is established by placing 3 or 4 fingers (depending on your age) above the eyebrows when your brow is furrowed (eyebrows raised). Draw a line from this point to form your hairline. A hairline with a deeper recession looks the most natural rather than one that is too straight across. Be careful not to place your hairline too far down. Use rubbing alcohol to erase the line if you need to try again.

Step 2:

Place cling film over the head so it covers the entire balding area. It helps to slightly dampen the scalp/hair before starting so the wrap stays close to your head. Use a length of plastic wrap long enough to cover your ears and twist the ends tighten over your scalp.

Step 3:

Apply 3 layers of Sellotape to cover the plastic wrap starting from front to back, then across from side to side, ending up with the top layer of tape going in the direction from front to back. The tape will lock the plastic wrap into a permanent transparent tape mould.

Step 4:

Using your permanent marker pen and a hand mirror, draw the shape for your system by first tracing the hairline you drew on your skin in step 1 onto the template. Continue to draw a line that will form the perimeter of your system by tracing your existing hair perimeter all the way around your head.

Step 5:

After the entire outer perimeter is drawn, mark the front of the template with an 'F' and the back with a 'B'.

Step 6:

Add one more layer of tape (now 4) to seal the markings, then remove the template from your head.

Step 7:

With scissors, trim off the excess tape and cling film up to the perimeter black line to form the template. Place on the head to ensure it's the correct size and shape and you're done!

If you unsure how to do this yourself, please feel free to give us a call and we will happily guide you through the process, or book a consultation for you at one of our salons.

Hair direction

The hair direction will determine the type of hair style that can be achieved from a hair system. The individual strands of hair can be attached to the hair system base 'strand-by-strand' at predetermined angles, which will govern the direction the hair will fall.

Many clients like to choose a hair direction similar to their own before experiencing hair loss. Alternatively, you may like to opt for a hair direction which best suits your current hair style requirements. For example, If you always brush your hair in a particular style, i.e. left parting, then you would be advised to choose this hair direction, because the hair will naturally fall into this shape making it easier for you to manage. However, if you prefer to experiment with different styles then the 'Free Style' option will best suit your needs. The hair on a freestyle unit can be styled in any direction, giving you the option to part your hair anywhere, brush it forward or straight back.

Here is a list of the hair direction options available:

Freestyle (most popular)
Left Break (without defined parting)
Right Break (without defined parting)
Left Parting (with defined parting)
Right Parting (with defined parting)
Centre Parting (with defined parting)
Left Crown
Right Crown
Centre Crown
Brushed forward
Brushed back

Hair density

Choosing the correct density is one of the most important aspects, to ensure your hair system will look natural.

One of the main reasons why most other hair systems are detectable is a result of unnaturally thick hair. It is essential that these inferior systems have such heavy densities because the hair needs to be thick enough to hide the unsightly nylon mesh base, into which the hair was knotted.

This is where we are different. All of our system bases create a flawless illusion of hair appearing to grow directly out of your scalp. Even under the closest inspection, all you see is hair and scalp.

Our hair systems give you the option to reduce the density and expose some scalp giving your hair a much more natural and authentic appearance.

Selecting the correct hair density is determined by two key factors:

Your own hair density

It is important to choose a density that matches your remaining hair at the sides and back. This will help to blend your system into your existing hair.


There is a strong correlation between age and hair density. Therefore, it is important to choose a density to match your age. A man in his 20s or 30s could choose a thicker density, such as medium or even medium heavy and still achieve a natural looking hair style. Conversely, as we begin to age it is common for our hair to gradually reduce in density so a man in his 40s, 50s or 60s would better suit a lighter density to render a more natural appearance.

Here is a list of the hair density options available:

- Extra Light (60%)
- Light (80%)
- Medium Light (100%)
- Medium (130%)
- Medium Heavy (150%)
- Heavy (180%)

If you are not sure which hair density would best match your requirements, you can order a hair density chart, which provides samples of the density options listed above.

Curl & Wave

It is important to select the correct curl and wave to match your hair type. It is worth noting that the hair incorporated into a Hair Hub system is high quality human hair (unless synthetic hair is requested) and it will behave just like hair that grows. Therefore, if you choose wavy hair, you will be able to style out the curl to some extent, or reactivate the curl with water or a styling product.

The curl & wave choices are:

Slight Wave
Medium Wave
Tight Wave
Loose Curl
Medium Curl
Tight Curl
Loose Afro
Medium Afro
Tight Afro

If you are not sure which curl & wave would best match your own hair, you can order a curl & wave chart, which provides hair samples of each curl & wave option listed above. 

Hair colour

It is important to choose a colour that will match with your existing hair. Please use one of the following two options:

Option 1: Send a hair Sample

We can match your hair colour accurately using a sample from your own hair. If possible, we recommend taking a cutting of hair 2-3" long and approx. the width of a pencil. The more hair you can provide, the easier it will be for us to analyse the colour.

If your hair is the same colour all over, please simply provide one sample. However, if your hair colour varies in different areas, i.e. you have more grey in the lower sides, please cut a sample from each area and label them clearly detailing which part of the head it came from, i.e. front, top, sides, etc.

Please make sure the hair is clean. This is important because oily hair will not show its true colour.

Option 2: Order a colour chart

If you are unable to provide a sufficient sample, we can provide a colour chart which will give you the opportunity to browse through numerous colours and select the perfect match for you.

When using the colour chart, please check the colour in both artificial light and natural daylight.

Grey Hair

If your hair is not completely grey, i.e. you still have some of your original hair colour, you will need to decide how much grey hair should be incorporated into your system. This is known as the 'Grey Percentage'.

You can control the exact amount of grey hair required and you can determine exactly where you would like the grey hair to be added. There are six areas where you can incorporate grey hair: front, top, crown, back, temple, and sides. You can choose the exact percentage of grey hair you would like added to each area.

Firstly, you will need to determine your original hair colour using the methods outlined above (Option 1 or 2). Also, it is important for the cutting to include a sample of your grey hair, so we can analyse the precise shade of grey. Secondly, you will have to decide how much grey to incorporate and in which areas you would like the hair added.

If you are unsure what percentage of grey hair to add, you can order a grey percentage chart, which will show you the various percentages of grey mixed with coloured hair. This will give you an accurate visual indication of how much grey you should specify.


If you would like to incorporate highlights, please send us a sample of your main hair colour and the highlight colour. Please indicate on the order form, the percentage of highlights you require and in which areas you would like them added (e.g. front, top, back, sides).   If you are unsure about the highlight percentage, please email us a photo showing the look you'd like to achieve, and we can you this as a visual frame of reference when producing your order.

Furthermore, If you would like a specific type of highlight pattern/distribution (i.e. spot highlights, slices, etc.), a photo will enable our hair technicians to match this accurately for you.

We hope that helps as a guide to customising your hair system.  If you're unsure about anything, we would be more than happy to guide you through the process.  Simply complete the form below and a member of our team will be in touch shortly.